During these unprecedented times, we thought that it may be helpful to have a page dedicated to latest news and guidance, vaccine information, the test and trace process and useful telephone numbers and shopping information.
Latest News and Guidance
If you require assistance with transport to your vaccine centre or need further assitance regarding your vaccine, then please contact KAB on 0208 605 0060.
Vaccine Information from the NHS
For the most up to date information please follow the link below to the Royal Borough of Kingston dedicated pages.
What you need to know about the COVID-19 vaccines
• The coronavirus (COVID-19) vaccines are safe and effective. They will give you the
best protection against coronavirus
• The vaccines are part of our defence – we need to continue with hands, face,
• The NHS will let you know when it is your turn to have a vaccine. It is important not to contact the NHS for a vaccination before then.
Who will get it when
If you are over the age of 44 or clinically extremley vulnerable, vulnerable, work or reside in a care homeor listed on the GP learning disability register, you can now book by visiting www.nhs.uk/covid-vaccination or ringing 119 free. Frontline health and social care workers are also eligible to receive the vaccine.
If you are eligible for the Carer's Allowance, you will receive a letter inviting you to have your vaccination.
For all other groups, the NHS will let you know when it's your turn to have the vaccine. It's important not to contact the NHS for a vaccination before then.
• The Joint Committee for Vaccination and Immunisation (JCVI) published its detailed advice here: https://www.gov.uk/government/publications/priority-groups-forcoronavirus-covid-19-vaccination-advice-from-the-jcvi-30-december-2020
How will I know when I can get a vaccine?
• When it is the right time people will receive an invitation to come forward. For most people this will be a letter, either from their GP or the national NHS.
• The NHS will let you know when it's your turn to have the vaccine. It's important not to contact the NHS for a vaccination before then.
• Letters are being sent out every week – you might not get your letter straight away.
Where the jabs will be administered
• In England, the vaccine is being offered in some hospitals and pharmacies, at
hundreds of local vaccination centres run by GPs and at larger vaccination centres.More centres are opening all the time.
• Over the coming weeks we will continue to build capacity across the system to offer more vaccinations with additional local vaccination services, hospital and vaccination centres coming on-line.
What vaccines are currently available?
• Both the Pfizer/BioNTech and Oxford/AstraZeneca COVID-19 vaccines are now
available. Both vaccines have been shown to be safe and offer high levels of
protection and have been given regulatory approval by the MHRA.
• The Government has in principle secured access to seven different vaccine
candidates, across four different vaccine types, totalling over 357 million doses. This includes:
o 40 million doses of the BioNTech/Pfizer vaccine
o 100m doses of the Oxford/AstraZeneca vaccine.
o 7 million doses of the Moderna vaccine, which has been approved by the
MHRA but is not expected to be delivered to the NHS until Spring.
**Is the NHS confident the vaccines are safe? **
• Yes. The NHS will not offer any Covid-19 vaccinations to the public until independent experts have signed off that it is safe to do so.
• The MHRA, the official UK regulator, have said that both of these vaccines have
good safety profiles and offer a high level of protection, and we have full confidence in their expert judgement and processes.
• As with any medicine, vaccines are highly regulated products.
• There are checks at every stage in the development and manufacturing process, andcontinued monitoring once it has been authorised and is being used in the wider
**Can I get one privately? **
• No. Vaccinations are only available through the NHS. You can be contacted by the
NHS, your employer, or a GP surgery local to you, to receive your vaccine.
Remember, the vaccine is free of charge.
o The NHS will never ask you for your bank account or card details.
o The NHS will never ask you for your PIN or banking password.
o The NHS will never arrive unannounced at your home to administer the
o The NHS will never ask you to prove your identity by sending copies of
personal documents such as your passport, driving licence, bills or pay slips.
• If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, and particularly if you are worried that someone has or might come to your house, report it to the Police online or by calling 101.
How effective are the vaccines? How long do they take to work?
• The 1st dose of the COVID-19 vaccine should give you good protection from
coronavirus. But you need to have the 2 doses of the vaccine to give you longer
• There is a chance you might still get or spread coronavirus even if you have the
• This means it is important to:
o continue to follow social distancing guidance
o if you can, wear something that covers your nose and mouth in places where
it's hard to stay away from other people
Will the vaccines work with the new strains?
• There is no evidence currently that the new strains will be resistant to the vaccines we have, so we are continuing to vaccinate people as normal. Scientists are looking now in detail at the characteristics of the virus in relation to the vaccines. Viruses, such as the winter flu virus, often branch into different strains but these small variations rarely render vaccines ineffective.
I am confused about my second dose of the vaccine? Can you explain it this to me?
• Both vaccines have been authorised on the basis of two doses because the
evidence from the clinical trials shows that this gives the maximum level of
• To ensure as many people are vaccinated as quickly as possible, the Department for Health and Social Care now advise that the second dose of both the
Oxford/AstraZeneca and the Pfizer/BioNtech vaccine should be scheduled up to 12
• The evidence doesn’t show any risk to not having the second dose other than not
being as protected as you otherwise would be. We would urge everyone to show up
for both of their appointments for their own protection as well as to ensure we don’t waste vaccines or the time of NHS staff.
What about the Moderna vaccine? Why is this available in the USA but not here?
• The MHRA have now decided – after extensive assessment – that the Moderna
vaccines are safe and effective. The Government provisionally ordered several
million doses of this vaccine ahead of it being approved, but we don’t expect
Moderna to be able to make these available until Spring 2021.
**Can people pick what vaccine they want? **
• No. Any vaccines that the NHS will provide will have been approved because they
pass the MHRA’s tests on safety and efficacy, so people should be assured that
whatever vaccine they get, it is worth their while.
Will you use the Oxford vaccine more because it’s cheaper and easier to store?
• The vaccines that the NHS uses and in what circumstances will be decided by the
MHRA. Both vaccines are classed as being very effective. The Oxford/AstraZeneca
is easier to store and transport, meaning we can deliver them in more places, and
we expect to have more doses available as they are manufactured in the UK, so we
would expect that most people are likely to receive this vaccine over the coming
weeks and months.
Does the vaccine include any parts from foetal or animal origin?
• No. There is no material of foetal or animal origin in either vaccine. All ingredients are published in healthcare information on the MHRA’s website.
o For the Pfizer/BioNTech vaccine information is available here:
o For the Oxford/AstraZeneca vaccine information is available here:
COVID-19 vaccine side effects
• These are important details which the MHRA always consider when assessing
candidate vaccines for use.
• For these vaccines, like lots of others, they have identified that some people might feel slightly unwell, but they report that no significant side effects have been observed in the tens of thousands of people involved in trials.
• All patients will be provided with information on the vaccine they have received, how to look out for any side effects, and what to do if they do occur, including reporting them to the MHRA.
• More information on possible side effects can be found
How does the vaccine work?
• The vaccine works by making a protein from the virus that is important for creating protection.
• The protein works in the same way they do for other vaccines by stimulating the
immune system to make antibodies and cells to fight the infection.
Advice if you're of childbearing age, pregnant or breastfeeding
• There's no evidence the COVID-19 vaccine is unsafe if you're pregnant. But more
evidence is needed before you can be routinely offered the vaccine.
• The JCVI has updated its advice to recommend you may be able to have the vaccine
if you're pregnant and:
o at high risk of getting coronavirus because of where you work
o have a health condition that means you're at high risk of serious complications
• You can have the COVID-19 vaccine if you're breastfeeding.
• Speak to a healthcare professional before you have the vaccination. They will
discuss the benefits and risks of the COVID-19 vaccine with you.
• You do not need to avoid pregnancy after vaccination. The vaccine cannot give you or your baby COVID-19.
• Read the latest COVID-19 vaccine advice if you're pregnant, may get pregnant or
are breastfeeding on GOV.UK
Is it mandatory?
• There are no plans for a COVID-19 vaccine to be compulsory.
Why do I have to wait?
• The COVID-19 vaccines will become available as they are approved for use and as
each batch is manufactured. So every dose is needed to protect those at highest
risk. The NHS will let you know when it is your turn to have the vaccine.
• Some people who are housebound or live in a care home and who can’t get to a
local vaccination centre may have to wait for supply of the right type of vaccine. This is because only some vaccines can be transported to people’s homes.
How long will my vaccine be effective for?
• We expect these vaccines to work for at least a year – if not longer. This will be constantly monitored.
What is being done to encourage vaccine uptake in black, Asian, minority ethnic and other disproportionately affected communities/groups?
• We understand that some communities have specific concerns and may be more
hesitant in taking the vaccine than others. The NHS is working collaboratively with partners to ensure vaccine messages reaches as diverse an audience as possible and are tailored to meet their needs.
• This includes engagement with community and faith-led groups, charities and other voluntary organisations.
What time will the opening hours of vaccination centres be?
• Standard opening times for vaccination centres will be 8am – 8pm, seven days a
week. To test the system and make sure the space is safe for visitors and staff, most vaccination centres in the first day or days may open slight
Restrictions apply across the the country
From 29th March 2021, the following rules apply:
You can meet outside in groups of up to six people, or two households, including in private gardens
Outdoor sports facilities will reopen, including tennis and basketball courts, golf courses and outdoor swimming pools, and organised outdoor sports for children and adults can restart
The official stay at home rule has ended, but you should stay local
You should still work from home where possible
You should continue to keep a 2 metre distance from people from outside your household or support bubble.
For more information visit www.gov.uk/coronavirus.
Test and Trace Programme
If you think you have any of the key symptoms of COVID-19; a new/continuous cough and, or a loss/change to your sense of smell or taste and, or a high temperature you will need to get tested. This can be done at one of the three testing facilities in the borough, or you can to it at home by ordering a Home Testing kit. You need to get the test done in the first eight days of having symptoms. On days one to seven, you can get tested at a site or at home. If you are ordering a home test kit on day seven, you will need to do it by 3.00 pm. On day eight, you will need to go to a test site as it is too late to order a home test kit.
Home Testing, if you cannot take the test independently because you are unable to read and follow the instructions and you do not have access to any support from friends and family, please follow the steps below:
Step 1, ring the Single Point of Access (SPA) on 020 8274 7088 to inform them that you have symptoms and you need to order a test. Please inform them that you are a member of Kingston Association for the Blind so that they can plan for an outreach visit, to help you undertake the test.
Step 2, now that you have informed the SPA, you can ring 119 and order the Home Test Kit. When you get through, you will have to listen carefully, as there are a series of numbers that you need to press before you actually get through to place your order. The test kit will be posted to your home and should arrive the day after you have ordered it. The completed test needs to be returned within 48 hours of doing it. If you need a courier collection for this, please ask the agent to complete the form to arrange it, you will need to provide them with the date of your outreach visit, which you were given in Step 1. Then ask the agent to register the test and complete the online form on your behalf. The results of your test will be sent to you via email or text message but if you do not have the technology to receive it by these methods, please ask for them to be delivered by post.
Please note, you may be told there will be a delay in receiving the test kit, if this is the case, you will need to communicate this to the SPA, so they can let the outreach nurse know.
Step 3, when you receive your test kit, please put it in a safe place ready for your outreach visitor. Please ensure your visitor has packaged the test ready for the pre-arranged courier collection before they leave.
Walk-through Testing Unit, as part of the Government’s drive to improve accessibility of testing for local communities, there is a walk through COVID-19 testing facility in Kingston, at Surrey County Hall Rear Car Park, Milner Road, Kingston, KT1 2DN. The site is easily accessible without a car and is open seven days a week from 8.00 am to 8.00 pm.
Those visiting the site for testing will be required to follow stringent public health measures, including social distancing, wearing face coverings and practising good personal hygiene.
When you book your test appointment you will be provided with guidance on getting to and from the test site safely. You will be instructed not to travel by taxi or public transport to the site. If you do need to get someone to drive you to the centre there is limited parking in the area surrounding the test site, the nearest car park is Bittoms, postal code KT1 2AB. There will be additional support for vulnerable groups and people with disabilities. Please inform the agent you are a member of Kingston Association for the Blind, so they can arrange for support upon your arrival at the centre.
Regional Testing Unit - Drive-through, if someone can drive you to a testing facility, there is a drive-through only, testing facility in Chessington, near to Chessington World of Adventures, Leatherhead Road, KT9 2NE. This site is also open seven days a week, from 8.00 am to 8.00 pm.
Mobile Testing Unit – Drive-through, there will be a mobile testing unit, drive-through only, on Tuesdays and Fridays in Kingston’s Cattle Market car park, throughout the next few months.
If you have coronavirus symptoms you can book an appointment by calling 119, or visit www.nhs.uk/coronavirus. If you are booking online you will need to provide a mobile telephone number, you will see all the site options in a drop down menu. You must have a confirmed appointment and an email confirmation with a QR code or booking number before you attend any of the testing sites.
If you need any help with ordering a home testing kit, or booking an appointment for a test, please telephone the KAB office on 020 8605 0060, mobile 07458 301583. Our thanks go to the Royal Borough of Kingston, Adult Social Care & Health in supporting KAB with Test & Trace.
Useful Telephone Numbers and Shopping Information
Kingston Talking Newspaper
We are still recording a weekly paper and this can be listened to by calling 0330 22 33 452, by listening online via the link https://listen.talking-news.info/kingston/ or by asking Alexa to play my talking newspaper.
Kingston Stronger Together
The Kingston Stronger Together Support Hub is being run in partnership between Kingston Council, Kingston Voluntary Action, Volunteering Kingston and other community groups. Together we are helping Kingston residents who cannot leave their home due to COVID-19 and need extra help on top of what friends, family, trusted neighbours and other local services are providing.
If you need support the please follow the link https://www.kingston.gov.uk/covid19-KST
Below are contact details so that you can call and register for priority deliveries
Tesco - 0800 917 7359
They will ask you if you have a Tesco account, how long you've had one, whether you have any friends or family who can shop for you or other support networks which can help. Once they've granted authorisation it takes 24 hours to become active and then you will be able to select a delivery slot within a few days, but you have to select the "Flexi Saver" option. The Flexi Saver option normally gives you a 4 hour delivery slot, but for now it gives you an 8 hour slot. Therefore two slots per day are potentially available - 10 am - 6 pm or 2 pm - 10 pm. You will get a text message prior to this (probably the day before) with an exact 1-hour slot.
Tesco have also launched a volunteer e-card, order the card online and the email will be sent to the person doing your shopping (and also yourself), so no need for cash to be handled. Amounts available are from £5 to £150, you can also add a shopping list. Follow the link to purchase yours Tesco gift card
Sainsbury - 0800 052 5500 or 0800 328 1700 selecting option 1 Also now launched is a Sainsbury's volunteer gift card. This can be purchased online and then sent via email to the person doing your shopping for you. They can then redeem this at the checkout. The vouchers come in £5 increments starting from £5 up to £250. More information can be found at sainsburysgiftcard.co.uk/#
Asda - They are offering a volunteer shopping card, this is brought online and then the voucher can be sent to the person doing your shopping. These can also be printed and left in a safe place . This means there is no need for money or bank details to be exchanged. These can also be topped up online as necessary. Further information can be found on https://cards.asda.com/volunteer
Aldi - They are now offering vouchers to purchase to spend in their stores. 2 options available Blue Voucher - all everyday essentials or Orange Voucher - all everyday essentials excluding alcohol. More information is available at https://vouchers.aldi.co.uk/?fbclid=IwAR2GgcIn4aAmaOnCoJ0q_-HDJ5nN7aUhyTQHD4EtqSkkSgMAzd0Bul-BnLU
Waitrose - They have started an Essential shop and delivery service for some customers as a VI you may qualify, best advice is to give your local branch a call and ask the questions. New Malden 0208 942 8988 Kingston 020 85473457 Worcester Park 0208 330 7582 Surbiton 020 8399 4020 Raynes Park 020 8944 8035. They have also now got the Waitrose Rapid same day delivery service. You can purchase up to 25 items and they will deliver them within 2 hours. It is not the full range of products but a great selection, follow the link to find out more https://rapid.waitrose.com/
Morrisons - As well as their standard online deliveries and the addition of Food Boxes, which can be ordered here https://www.morrisons.com/food-boxes/?utm_source=FoodToOrder&utm_medium=Internal&utm_campaign=HeaderTab, Morrisons are also offering Doorstep Deliveries. There is a list of essential products that you can order and an order placed by 5pm will be delivered the next day. Telephone number is 0345 611 6111 and select option 5. Morissons will supply your favourite groceries, including any of their fresh food from Market Street. Just make a list and give them a call on the above number. For more informatio see https://my.morrisons.com/doorstep-deliveries/
Marks and Spencer - They have introduced "we're all in this together E-Gift Card". Simply add the amount you require for your shopping enter the volunteers email address and they will receive a bar code which they can then scan at the till. Alternatively they can read the 30 digit E-Gift code to someone at t he till. More information can be found at the following website https://www.marksandspencer.com/we-re-all-in-this-together-volunteer-e-gift-card/p/gcp60282075
London Councils Taxicard
You can now use your Taxicard for the following;
· Taxicard drivers to pick up and deliver essential supplies for you
· Allow friends and family to travel on your behalf using your Taxicard.
This works by you making a booking to advise that you want a collection of pre brought items from a supermarket, pharmacy or takeaway etc. At the time of booking the collection of items will need to have been paid for in advance and an order number provided (if applicable).
You can also make a booking to advise you would like a nominated person to use a taxi on your behalf to purchase or collect essential items.
You will be given a cost of the journey and you will have to pay your contribution at time of booking using a debit or credit card.
Please note that due to the current situation, some supermarkets are imposing strict rules around social distancing and limiting the amount of people in store. You will need to book two journeys if someone is doing a shop on your behalf. In these circumstances the driver will not wait while someone shops and a return journey will have to be booked once the shopping has been completed.
To make a booking call CityFleet on 020 7763 5001
For further information contact London councils by email at: [email protected]
HRRC - The Villiers Road Household Reuse and Recycling Centre has now reopened. Visits are strictly by appointment only and must be booked in advance. For more information please go to https://www.kingston.gov.uk/homepage/342/recycling_and_rubbish
Royal Voluntary Service
They have a team of volunteers that can collect and deliver prescriptions. They can also deliver food shops and are offering a befriending service. If someone is unwell, non urgent or serious enough to call 111 you can also call and they will help and offer advice. Call 0808 196 3646
If you are stuggling to secure a delivery slot, the RNIB may be able to refer you, follow the link to the artice which signposts you to the links. https://www.rnib.org.uk/connect-community/connect-news-and-stories/essential-supermarket-information-and-updates
Surbiton ccrg - To request help with shopping if you live in Surbiton or Kingston you can either call 020 868 2626, visit their website surbitonccrg.org or email [email protected] They are also accessible on Facebook
New Malden Covid 19 Aid - For help in the New Malden area you can either search the group on Facebook, where you can then find the relevant Whatsapp group for your street. Alternatively you can email [email protected] and they will be able to put you in touch with a local volunteer.
Food and Drink Deliveries
New Malden Farmers Market -Delivery of fresh fruit, vegetables, meat and groceries. Borough wide. Telephone 020 8050 5102or visit the website maldenmarket.square.site
Fresh Connect - Fresh fruit, vegetables, diary products and other essential items. Home delivery service available with free local deliveries are avaiable. Visit the website freshconnectuk.com
Fish to your door - Delivery of fresh fish to your door. Free deliveries over £40. Visit the website fishtoyourdoor.com
Orindi Deli - Home delivery meals. Visit the website orindideli.com, call 020 8541 4606 email [email protected]. You can also order through deliveroo or Ubereats.
Wags n'Tails - Home delivery available of meals, essentials items and alcohol. Visit the website wagsntales.com
Durban Street Food - Delivery of frozen meals. Visit the website to see what is available durbanstreetfood.co.uk and then to qualify for local free delivery you need to email [email protected]
Green Cola - Natural soft drinks delivery. Available through their Amazon Shop. uk.greencola.com
Big Smoke Brewery - Delivery of beers, wines, coffee, BBQ meat boxes. Visit their website bigsmokebrew.co.uk/shop
The Park Brewery - Delivery of beer within 5 miles of Hamden Road Kingston. Visit theparkbrewery.com/shop or call 07949 574618 or email [email protected]
True Indulgence - Chocolate for home delivery. Visit their website trueindulgencechocolate.co.uk or call 07450 611073.
Al Forno - The New Malden branch is now open for dining in or you can order for takeaway. You can call & collect on 020 8949 0055 or 020 8949 1459. You select from their website http://www.alfornonewmalden.co.uk/al-forno-menus/, call and place the order and make payment, then collect when ready. Alternatively they are on deliveroo, so you can order through there.
For the Garden
Chessington Garden Centre - Is now open between 9am - 5pm Monday to Saturday and 10am - 4pm Sunday. The number of customers at anyone time will be limited, with a maximum of 2 people per party able to enter the store. There is now a one way system around the store and queueing at tills may occur. They are asking for all payments to be via card or mobile pay e.g Apple Pay. The resturant and toilets will remain closed and no dogs (except Guide Dogs) will be permitted. A delivery service is still available if you are unable to get to the store (Min order £50). Website chessingtongardencentre.co.uk or call 01372 725638
Court Farm Garden Centre - Now open for business selling all your gardening essentials including bedding plants, soil and sundries. The Cafe is still currently closed.
Suttles of New Malden - Delivery of board games, puzzles, stationery and greeting cards. Orders need to be sent via email [email protected]. Information available on www.facebook.com/SuttlesofMalden
Banquet Records - Online record store and music events. Now also offering a car park collection service. www.banquetrecords.com
Community Brain - Online events including meditation, games, workshops as well as listening to performances or learning a new skill. To join in go to thecommunitybrain.org/online-community
Arts and Culture
National Theatre - Streaming some of there performances for free:https://www.nationaltheatre.org.uk/nt-at-home
Musicals - Andrew Lloyd Webber is streaming some of his musicals on YouTube. Starting on a Friday evening and they are then shown for 48 hours. https://www.youtube.com/channel/UCdmPjhKMaXNNeCr1FjuMvag/featured
Vocal Eyes - The link has a comprehensive list of accessible arts/culture that can be accessed at home. https://vocaleyes.co.uk/
British Blind Sports - They have devised a list of workouts you can do at home. https://britishblindsport.org.uk/stay-in-work-out/
Baked Bean Workout - Stargadts Odette Batterel has devised a workout using 2 tins of baked beans (other tins can be used). https://youtu.be/1ZNmaS3I_U0
BBC - The BBC are now providing daily lesson plans for every year school group. https://www.bbc.co.uk/bitesize/articles/znbnscw
The Department of Education - They have set up Oak Academy, which is a resource hub of comprehensive online lessons. https://www.thenational.academy/information-for-parents-pupils/
Sing Education - Alice Cadman from Stargardt’s runs a music school called Sing Education and has provided great online music resources you can use at home. www.singeducation.co.uk/youtube www.singeducation.co.uk/musichomelearning
Victa - They have produced links and ideas to do whilst staying at home: https://www.victa.org.uk/ways-spend-time-home/
Everyone in England without symptoms can access free, rapid
coronavirus tests twice a week to check whether they unknowingly
have the virus.1-in-3 people who have coronavirus don’t have any
symptoms, but could still be infectious and can pass it on to others without realising.
Where can I get my rapid test
You can order your rapid test kits online at:
You can collect your rapid test kits from any of RBKs local test sites between 2.30pm and 8pm daily,including weekends. They are located at:
● Milner Road, Kingston
● Cocks Crescent, New Malden
● Hawker Centre, Kingston
Also there are several local pharmacies who can supply them. Find a pharmacy near you.
You can also collect test kits from RBK-run test sites: at the Market House, or the Mobile Testing Vans in the community.
You can also book an appointment at one of RBK's rapid test sites using this booking form.
Rapid test sites for people without symptoms are located at:
● Kingston University, Penryhn Road Campus
● Market House, Market Square, Kingston
● Mobile testng testing teams - various locations on NHS mapping tool
There are also four pharmacies in the borough carrying out rapid testing for people without symptoms:
● Eagercare, Surbiton Road, Kingston
● Newmans, Ewell Road, Surbiton
● PSM, Ewell Road, Surbiton
● Pearl Chemist, Tolworth Broadway, Tolworth
You can find all the testing sites near you, and see which sites are busy, on the NHS mapping tool